A strategic foundation guides everything we do. We take time upfront to frame your business objectives and reframe them from the customer’s perspective, tying back all subsequent steps to these objectives. Many of our team have backgrounds in management consulting, and use that training to contextualize and drive how we address every challenge.
Customers are at the heart of business success. The only way to reach them is to understand them. True to our heritage in research, we infuse the customer’s voice into every engagement. We recognize that the best strategy can fall flat without customer input, insight, and inflection. Whether it’s qualitative work such as ethnographies, quantitative surveys, mobile diaries, social media listening, big data analysis, or cutting edge thinking in the world of neuro- and behavioral science, being part of Ipsos, one of the world’s most respected research firms, ensures that customer centricity is the driving principle behind every strategy.
Translating recommendations into action that drives commercial impact is our only measure of success. Whether the final output is a communication strategy, an innovation to get into market, or a roadmap to change your category fundamentally, no project is ever complete if you’re left asking, “So what do I do now?”
Every one on our team has a background in turning an idea into reality, from line marketers for some of the world’s most celebrated brands, to agency leaders, and start-up ingenues.